Hot Tub Service That Keeps Your Spa Ready
Whether your spa is brand-new or something you have enjoyed for years, proper maintenance and professional service help protect your investment and keep your hot tub ready whenever you are.
Common service and repair problems
Our trained professionals have the experience needed to diagnose issues and provide clear next steps. Below are three of the most common situations we see.
Cold water
If your hot tub is not heating properly, the issue may involve the heater, filtration, or circulation. You can start by cleaning the filter and checking the jets, but if the problem continues, submit a service request.
Still water
When your water stops circulating, bacteria can begin to build quickly. This usually points to a jet or circulation issue. If you notice weak movement or no movement at all, request service so we can restore safe operation.
Dirty water
Green, cloudy, or foamy water usually means it is time to test and treat the water and clean the filter. If it does not clear up, a drain and refill may be needed. Submit a request and we will recommend the best path forward.
Our service solutions
Modern hot tubs are intricate systems. When something is off, professional service helps keep the spa operating safely and efficiently. Our service team can assist with routine maintenance and component repair.
Available services
- Water cleaning
- Water changes
- Opening and closing
- Inspections
- Component repair
In your request, include a short description of what is happening and when it started. If you have an error code or message, include that too. This helps us route the right technician.
How service works
Same straightforward process we use across Aquarius. Clear steps, clear communication, and clear next actions.
FAQ
What should I include in my service request?
Include the symptoms (cold water, still water, dirty water), when it started, and anything you have already tried. If you have it, include the spa brand/model and any error message.
Can you help with water that will not clear up?
Yes. Dirty water can require testing, treatment, filter cleaning, and sometimes a drain and refill. Submit the form and we will recommend the right next step.
Do you handle component repair?
Yes. We service and repair common hot tub components. Submit a request and describe what is happening so we can route it correctly.
Ready to get scheduled?
Click below to jump to the service request form.
COLD WATER
One of the reasons why soaking in a hot tub is so relaxing, is due to the warm temperature. If the heat in your spa isn’t regulating, it may be due to an issue with the heating, filtration or circulatory system. We suggest cleaning your filter and checking the jets for movement. If the problem persists, give us a call!
STILL WATER
The last thing you want to happen in your spa is for the water to be still. Still water is generally not warm, as it requires movement for the temperature to regulate. It also provides a breeding ground for bacteria, which can pose a health and safety concern. Still water is often connected to a jet or circulation issue.
DIRTY WATER
Dirty water is unsafe water. In order to enjoy your spa to the fullest, you’ll need water that is sparkling clean. If the water is green, cloudy, foamy, or murky, we suggest that you test the water using a test kit, treat the water accordingly and then clean your filter. If the problem persists, drain and refill the spa.
OUR SPA REPAIR & MAINTENANCE SOLUTIONS
At Aquarius Pools & Spas in Lafayette, we are here to support and guide you in your spa ownership journey long after you bring home your hot tub. Our maintenance and repair department offers a number of services to help keep your spa healthy and operational. Whether something isn’t working quite right or you need help with regular cleaning duties, we are here to help.
OUR SERVICE SOLUTIONS
Modern hot tubs have intricate systems. It’s especially important that you provide a certified spa technician with the opportunity to inspect, diagnose and fix your hot tub if something it isn’t operating correctly. At Aquarius Pools & Spas, we offer a range of service solutions to help keep your spa operating in peak condition.
- Water cleaning
- Water changes
- Opening and closing
- Inspections
- Component repair
Contact our Lafayette hot tub store and service department today to get started today. One of our experts will gladly assist you.
