Hot tub service that keeps your spa ready.
Whether your spa is brand-new or something you have enjoyed for years, proper maintenance and professional service help protect your investment, improve water quality, and keep your hot tub ready whenever you are.
Hot tub help, pool service, and ownership support in one place.
The service page should help customers quickly understand what type of help they need, then move them toward the right request form, service page, or contact path.
Hot tub service
Heating, circulation, dirty water, inspections, water changes, component repair, and general spa troubleshooting.
Request ServicePool service
Need help with pool openings, closings, maintenance, chemical balance, or pool repair? Use the pool service paths below.
Pool ServiceRetail and water care
Bring water-care questions, product needs, filter concerns, and routine ownership support to the Aquarius team.
Contact StoreCommon hot tub problems we can help diagnose.
Our trained professionals have the experience needed to diagnose issues and provide clear next steps. Below are three of the most common situations hot tub owners notice first.
Cold water
One of the reasons soaking in a hot tub is so relaxing is the warm temperature. If the heat in your spa is not regulating, the issue may involve the heating, filtration, or circulatory system. Start by cleaning the filter and checking the jets for movement. If the problem continues, submit a service request.
Request Service
Still water
The last thing you want in your spa is still water. Still water generally is not warm because movement helps temperature regulation. It can also create a health and safety concern because stagnant water can allow bacteria to build. Still water is often connected to a jet or circulation issue.
Request Service
Dirty water
Dirty water is unsafe water. If the water is green, cloudy, foamy, or murky, test and treat the water, then clean your filter. If the problem persists, a drain and refill may be needed. Submit a service request and we will help recommend the best path forward.
Request Service
Support for your spa ownership journey.
At Aquarius Pools & Spas in Lafayette, we are here to support and guide you long after you bring home your hot tub. Our maintenance and repair department offers services that help keep your spa healthy and operational.
Whether something is not working quite right or you need help with regular cleaning duties, the right service process helps protect your hot tub and makes ownership easier.
Our service solutions.
Submit a service request and our team will review the issue, clarify details, and help determine the next step.
Available services
These are the core service categories from the existing page, expanded into a cleaner, client-facing format.
- Water cleaning
- Water changes
- Opening and closing
- Inspections
- Component repair
Best results come from good information.
In your request, include a short description of what is happening and when it started. If you have an error code or message, include that too. This helps us route the right technician.
- Describe the symptoms: cold water, still water, dirty water, low flow, leaks, noises, or error codes.
- Include your hot tub brand and model if you know it.
- Add photos of the control panel, water condition, equipment area, leak, or error message when possible.
- Tell us what you have already tried, such as cleaning filters, resetting settings, or testing water.
Find the right pool service page.
If your request is for pool care instead of hot tub care, use these quick links to get to the right service path.
Pool openings
Seasonal opening support for Indiana pool owners getting ready for swim season.
Pool OpeningsPool closings
Winterization and closing support to help protect your pool during Indiana freeze cycles.
Pool ClosingsPool maintenance
Routine care, water testing, chemical balance, and long-term ownership support.
Pool MaintenanceClear steps, clear communication, and clear next actions.
Our process is built to reduce confusion. Submit the request, give us the right details, and we will review the best next step.
Request service
Submit the form with issue details, photos, and any error codes.
Confirm details
We confirm the address, spa information, and scheduling window.
Service visit
Diagnostics, repair, and operational checks are handled as needed.
Next steps
We provide recommendations for water care, repairs, or ongoing performance.
Questions before you submit a request.
What should I include in my service request?
Include the symptoms, when the problem started, and anything you have already tried. If you have it, include the spa brand, model, photos, and any error message.
Can you help with water that will not clear up?
Yes. Dirty, cloudy, foamy, or green water may require testing, treatment, filter cleaning, and sometimes a drain and refill. Submit the form and we will recommend the right next step.
Do you handle component repair?
Yes. We service and repair common hot tub components. Submit a request and describe what is happening so we can route the issue correctly.
Should I keep using the spa if the water is not circulating?
No. Still water can affect heat regulation and water safety. If you notice weak movement or no circulation, submit a service request so the issue can be reviewed.
Do you also have pool service resources?
Yes. Aquarius has pool service pages for openings, closings, pool maintenance, and chemical balance. Use the pool service links on this page if your request is pool-related.
Ready to get scheduled?
Complete the service request form below with your contact information, address, how you heard about us, and a clear description of the issue you are experiencing.
- First name, last name, email, phone, and service address
- How you heard about Aquarius
- A clear description of the issue you are experiencing
- Photos or error codes if available
We proudly serve Indiana homeowners. If you are outside the state, we may not be the right fit yet.