Product support, service help, and owner resources.
Find the right path for hot tub ownership, pool ownership, water care, service requests, manuals, vendor support, product registration, safety resources, and troubleshooting.
Start with the issue or product you need help with.
Most owners need one of four things: service, manuals, water-care help, or the correct vendor support page.
Request Service
Heating issues, flow problems, leaks, control errors, jet performance, and equipment concerns.
Start Service Request →
Manuals + Vendors
Access product manuals, owner centers, warranty pages, product registration, and support portals.
View Vendor Links →
Water Care Help
Filter cleaning, sanitizer, pH, cloudy water, foam, water testing, and routine care guidance.
See Care Routine →
Quick Triage
Use quick checks before assuming a major equipment failure or scheduling a service visit.
Troubleshoot First →Product vendor links customers can actually use.
Use this section as a customer-facing resource hub for product manuals, owner centers, registration, safety information, and troubleshooting pages.
Sundance® Spas
Owner manuals, SmartTub information, Sundance owner resources, support, and model-specific documentation.
Latham Pools
Resources for pool owners, safety information, literature, warranties, maintenance help, and product support.
River Pools
Owner manual and fiberglass pool care information for River Pools products and long-term ownership.
Pentair
Pool equipment support, warranties, product registration, manuals, downloads, and pump support resources.
Dolphin / Maytronics
Manuals, setup instructions, troubleshooting, and support for Dolphin robotic pool cleaners.
Local owner support
When in doubt, start with Aquarius. We can help determine whether the issue is water care, operation, filtration, or actual service.
Common owner issues to check first.
Many issues can be narrowed down quickly before a service visit. If the issue involves electricity, a breaker, a leak, or repeated error codes, submit a service request.
Hot tub troubleshooting
These are the most common starting points for spa issues before assuming a major component failure.
- No heatConfirm set temperature, check mode settings, clean filters, verify water level, and note any screen alerts.
- Low flow or weak jetsCheck water level first, then remove and clean the filter. Dirty filters often create flow and heating issues.
- Cloudy or foamy waterTest sanitizer and pH, rinse filters, shock after heavy use, and bring a water sample if the issue keeps returning.
- Error code or breaker tripTake a photo of the control panel and stop repeatedly resetting the breaker.
Water care routine
Consistent water care protects your pool or spa, improves the owner experience, and reduces service calls.
- WeeklyTest sanitizer and pH, inspect clarity, rinse filters, and shock after heavier use.
- MonthlyDeep clean filters, inspect covers, wipe the shell or waterline, and look for unusual sounds or leaks.
- Every 3 to 6 months for spasDrain and refill based on usage, bather load, and water-care consistency.
- When water looks wrongBring a fresh water sample to the store before guessing on chemicals.
What happens after you request service.
Our goal is to reduce back and forth by collecting the right information up front.
Request received
We review your notes, model information, error codes, symptoms, photos, and videos.
Triage and routing
We determine whether the issue looks like water care, filtration, operation, or a true service event.
Scheduling
If on-site work is required, we coordinate the right technician and explain the likely next step.
Repair and confirmation
We resolve what we can, confirm operation, and help you understand what to watch going forward.
Include this information when requesting service.
The more complete the request is, the faster we can identify the issue and route it correctly.
- Brand and modelInclude the spa, pool equipment, cleaner, pump, heater, or cover model if known.
- Approximate ageAdd the purchase year, install year, or approximate age when possible.
- Error codesSend a photo of the control screen, automation panel, or equipment display.
- Photos or videoShow leaks, low flow, weak jets, breaker trips, cleaner behavior, or equipment noise.
- Water conditionNote cloudy water, foam, odor, recent refill date, filter-cleaning history, and recent chemical changes.
Vendor resources help, but local support still matters.
A manual can answer operation questions, but local diagnosis is often better for service, warranty coordination, installation context, water chemistry, and recurring issues.
- Active leaks or repeated breaker tripsCall us before continuing to reset equipment or operate the system.
- Cloudy water, foam, or odorBring a fresh water sample for better product guidance.
- Manuals and registrationsUse vendor links for model-specific documentation, warranties, and registration.
- Local ownership supportUse Aquarius for service routing, product recommendations, water testing, and recurring problems.
Fast answers for common pool and spa ownership questions.
How often should I clean my hot tub filter?
Rinse regularly, deep clean on a recurring schedule, and replace when worn or ineffective. Dirty filters are one of the most common causes of flow and heating complaints.
How often should I drain and refill my spa?
For many spa owners, every 3 to 6 months is a practical range depending on bather load, water-care consistency, and usage.
My water is cloudy. Is that an equipment issue?
Usually not. Cloudy water is often caused by sanitizer level, pH, filter condition, bather load, or overdue water replacement.
Should I use the vendor manual or call Aquarius?
Use the manual for model-specific operation and maintenance. Call Aquarius for diagnosis, service scheduling, recurring issues, water testing, and local product guidance.
What should I do if my spa or pool equipment shows an error code?
Take a photo of the code, note when it appeared, and submit a service request. Avoid repeated resets if breakers or electrical issues are involved.
Can I use this page for pool equipment too?
Yes. This page includes pool equipment, pool product, hot tub, robotic cleaner, water care, and vendor support links.
Start with Aquarius and we will route you correctly.
Whether you need a manual, water-care help, product support, service scheduling, or vendor documentation, this page gives you the right starting point.