Corporate-level structure. Backyard-level craftsmanship.
This is the macro roadmap for working with Aquarius Pools & Spas and Burton Pools. You will know what happens next, what we handle, what we need from you, and how we support you after the project is complete.
What this process protects you from
Confusion, scope creep, unclear timelines, and “we’ll figure it out later.” We set expectations early, plan the details, then execute through milestones.
Six phases. One consistent system.
Every successful project follows the same lifecycle. We clarify scope, build the plan, coordinate requirements, execute through milestones, then support you as an owner. This applies to new pool builds, renovations, spa purchases, and service.
If you want to feel confident before you commit, read the phases below. You will know what we do in each phase, what decisions typically happen there, and how the process stays controlled.
The Six Phases
This is the “corporate-level structure” customers feel when a company is professional. Each phase has a purpose. When the purpose is clear, the project stays clean.
Initial Consultation
We gather goals, confirm fit, and route you to the correct next step. This is where the project becomes organized.
- Clarify your priorities: size, style, usage (family, entertaining, fitness, relaxation).
- Align budget range and timeline expectations with realistic options.
- Identify site constraints early: access, fences, grade/drainage, utilities, HOA considerations.
- Recommend the best path: vinyl liner, fiberglass, gunite, renovation, spa, or service.
- Address and the best contact method.
- Any photos you already have (yard, access, equipment pad if service).
- Top 3 priorities and your “must-have vs nice-to-have” list.
Design Phase
We turn your goals into a plan you can visualize and approve. This phase is where excitement becomes clarity.
- Layout planning that respects access, grades, drainage, and the way you will use the space.
- Feature planning: steps/benches, tanning ledges, lighting, automation, heating, covers, water features.
- Equipment strategy: filtration, sanitation approach, pump selection, and long-term efficiency.
- Scope documentation so the project stays controlled once construction begins.
- Decisions made early protect the schedule and reduce change orders.
- Budget stays aligned to what is actually being built, not assumptions.
- Construction becomes execution, not improvisation.
Engineering & Permits
We coordinate what is required to move from approved plan to scheduled build. This phase prevents mid-project stops.
- Confirm permitting requirements based on your municipality and scope.
- Coordinate documentation requirements and guide homeowner responsibilities.
- Sequence scheduling with inspections, lead times, and site readiness.
- Municipal review cycles and inspection availability.
- Utility marking and unknown site conditions.
- Lead times for shells, covers, specialty materials, or equipment.
Construction
This is the execution phase. We focus on clean sequencing, quality craftsmanship, and milestone communication.
- Site prep and excavation, then structural install based on pool type.
- Equipment set, plumbing, and trade coordination (including electrical as required).
- Decking/hardscape finish work with attention to grade and drainage.
- Progress updates aligned to milestones, not noise.
- We lock key selections before build so crews are not waiting on decisions.
- We plan around outdoor variables and communicate when conditions change.
- We keep scope controlled so the project does not drift.
Final Orientation
The project is not complete until you feel confident operating the pool. We make ownership feel simple.
- Equipment basics: circulation, filtration, heating, automation, and key settings.
- Water care expectations: testing, balancing, what is “normal,” and what is not.
- Seasonal planning: how openings/closings protect the system long-term.
- Where to find support: service request path, store support, and recommended ownership habits.
Ongoing Service & Maintenance
We support you long after installation: seasonal service, repairs, maintenance options, and upgrades.
- Openings and closings performed professionally so seasons start and end clean.
- Repairs and troubleshooting for equipment, circulation issues, leaks, and performance.
- Maintenance options for customers who want consistent, dialed-in water.
- Renovations and upgrades as your backyard needs evolve.
- Include photos of the equipment pad and any visible issue.
- Share error codes and whether circulation is working.
- Note any access restrictions (gates, dogs, preferred scheduling windows).
Milestones that keep the project predictable
Outdoor construction has variables. A professional process does not pretend those variables do not exist. It manages them through milestones and communication.
Milestone-based progress
These milestones help you understand what “progress” looks like and why sequencing matters.
What can affect scheduling
We plan aggressively, but we plan honestly. These are the common variables we design around.
- Weather: rain and temperature can pause certain work.
- Site surprises: utilities, soil, drainage, access, hidden obstacles.
- Lead times: shells, covers, specialty materials, certain equipment.
- Scope changes: late changes can impact schedule or cost.
Common questions before committing
These are the questions customers ask most often when they want a professional process and predictable outcome.
How do I know which pool type is right for me?+
What creates the biggest delays on pool projects?+
Do you support customers after installation?+
What should I include in a service request to get scheduled faster?+
Ready to start with a clean, professional process?
If you are planning a pool build or renovation, start with the quote request path. If you need openings, closings, weekly maintenance, or repairs, use the service request path.
Phone: (765) 447-7982 Want faster routing?
Include your address, goals, and photos when possible.
