Support, service, and Sundance owner help in one place.

Common issues, quick triage

Use this as a fast filter before scheduling service. Many issues can be narrowed down quickly with a few checks.

• 1
  No heat or not reaching temperature Confirm the set temperature, make sure the spa is not in an economy or sleep-type mode if your model offers it, and check for any screen alerts or codes.
• 2
  Weak jets or low flow Check water level first, then inspect and clean the filter. Dirty or overdue filters are a common cause of weak flow and heater shutdowns.
• 3
  Cloudy, foamy, or odorous water Test sanitizer and pH, clean the filter, and shock after heavy use. Bring in a water sample if the issue keeps returning.
• 4
  Error codes or breaker trips Take a picture of the control panel and stop resetting repeatedly. Electrical and control-related issues should be diagnosed correctly before continued use.

Water care routine that prevents problems

Good water care protects the spa, improves user experience, and cuts down on service calls. Always follow your model manual for exact steps and approved products.

• W
  Weekly Check sanitizer and pH, rinse filters, inspect water clarity, and shock after heavier-than-normal use.
• M
  Monthly Deep clean filters, inspect the cover and seal, wipe the shell and waterline, and look for any unusual sounds or visible leaks.
• Q
  Every 3 to 6 months Drain and refill based on usage, clean the shell, and reset your maintenance cycle with fresh water and clean filtration components.
• S
  System-specific care If your Sundance model uses MicroClean, SunPurity, ClearRay, or other model-dependent systems, follow the manual for replacement and maintenance timing.

Filter care is one of the biggest ownership levers

A neglected filter can reduce flow, strain pumps and heaters, worsen water quality, and create symptoms that feel like equipment failure. If you only improve one maintenance habit, improve filter care.

• 1
  Rinse regularly Use a hose to remove debris and buildup before it compacts into the media.
• 2
  Deep clean on schedule Use a proper filter-cleaning product and soak as directed instead of relying only on a quick rinse.
• 3
  Replace when needed If a filter is worn out, damaged, or no longer cleaning effectively, replacement is the better path.
• 4
  Do not ignore flow symptoms Weak jets, heater issues, and repeated low-flow style complaints often begin with filtration problems.

What happens after you request service

We try to keep the process straightforward and predictable, just like the rest of the site.

• 1
  Request received We review your notes, model information, codes, symptoms, and any photos or video.
• 2
  Triage and routing We determine whether the issue appears to be water care, filtration, operation, or an actual service event.
• 3
  Scheduling and diagnosis If on-site work is required, we coordinate the right technician and outline the likely next step clearly.
• 4
  Repair and confirmation We resolve the issue when possible and confirm operation before the job is closed out.

Information that speeds up your request

The more complete your request is, the faster we can identify the likely issue and route you correctly.

• ✓
  Spa brand and model Include the model name if known. If not, approximate year and where it was purchased still helps.
• ⚡
  Error code and symptoms Examples include not heating, low flow, weak jets, breaker trips, visible leaks, or unusual sounds.
• 🧪
  Water condition Cloudy water, foam, odor, recent refill date, recent chemical changes, and filter-cleaning history all matter.
• 📷
  Photos or short video Control screen, equipment area if accessible, leak location, and overall spa condition help tremendously.

Sundance resources owners commonly need

You can keep these as supporting references inside your internal resources page or link outward where appropriate.

• M
  Manual lookup Find the right guide for controls, care intervals, operating modes, and component maintenance.
• S
  SmartTub help For connected owners who want more visibility into spa status, monitoring, and alerts.
• F
  Filter cleaning and replacement One of the most important owner tasks for protecting flow, heater performance, and long-term reliability.
• W
  Water-care system guidance For model-dependent systems such as ClearRay, MicroClean, and SunPurity, always follow the model manual.

Frequently Asked Questions

Fast answers to the most common owner questions.

Need help right now?

If you cannot find what you need in our resources, or you would rather talk to someone directly, use one of the paths below and our team will guide you.