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Customer Resources

Clear answers. Clear next steps. One local team.

From planning and construction to service, supplies, and long term water care, this FAQ hub is built to help you find the right path faster. Whether you are building new, renovating, buying a hot tub, scheduling service, or stopping in for water testing, we keep the process clearer and support easier to reach.

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A cleaner process Clear options, clearer assumptions, and less confusion during planning and ownership.
One team for your backyard Pools, hot tubs, service, supplies, and water care support in one place.
Support after install Service, parts, supplies, seasonal help, and in store water testing.
Greater Lafayette guidance Local support for homeowners comparing options, scheduling work, and caring for ownership long term.

How to Start

Tell us your goal. We route you fast. Clear next steps.

This page is designed the same way the rest of our site works: start with the right path, get clearer direction faster, and avoid wasting time on the wrong next step.

1 Tell us your goal New project, service issue, water care question, or showroom help.
2 We route you fast Pool planning, hot tubs, service, seasonal support, or retail guidance.
3 Clear next steps Get the right action to take without extra back and forth.

Local Support

Serving Greater Lafayette and surrounding areas

Visit the showroom for water testing, chemicals, parts, accessories, and ownership guidance. Use the paths below to get routed to the right team based on what you actually need.

Showroom Water Testing Service Support Seasonal Care Renovations

New Pools + Renovations

Fiberglass, vinyl liner, gunite, features, upgrades, and project planning with clearer options and next steps.

New Builds Renovations
View Pool Options

Hot Tubs + Swim Spas

Browse models, compare features, get showroom guidance, and understand setup and ownership support.

Showroom Sundance
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Service + Maintenance

Openings, closings, repairs, equipment installs, leak help, troubleshooting, and ongoing pool care support.

Open / Close Repairs
Request Pool Service

Retail + Water Testing

Chemicals, parts, accessories, owner support, and in store water testing to help keep ownership simple.

Water Testing Parts + Supplies
Store Hours & Info

Browse by topic

Move quickly between planning, pool types, project process, pricing, service, seasonal support, hot tubs, retail help, warranty questions, and financing.

Getting Started

Common first questions when you are trying to start a project, compare options, or figure out which team you should contact first.

What is the best first step if I am interested in a pool or hot tub? Start with the right path so the next step is clearer from the beginning.
Start with a quick conversation about your goals, property, timing, and the kind of backyard result you want. From there we can help route you toward pool planning, a showroom visit, pricing guidance, financing information, or the right service path.
Start Here Explore Pools Shop Hot Tubs
Do you serve my area? Service area can vary by project type, route coverage, and support need.
We support homeowners across Greater Lafayette and surrounding communities for pools, hot tubs, service, retail help, and water care guidance. The fastest way to confirm fit is to send your address and what you need so we can point you to the right next step.
Check My Address Hours + Directions
Can I visit your showroom to compare options? Showroom visits are useful for hot tubs, accessories, and ownership questions.
Yes. A showroom visit is a strong next step if you want to compare hot tub layouts, talk through features, ask ownership questions, or get in-person guidance before deciding what fits you best.
Plan a Visit Send a Message
How far out are you typically scheduling pools and service? Timing depends on season, workload, weather, and project scope.
Scheduling changes throughout the year. The best way to get a realistic answer is to share your location and what you need so we can outline the most likely planning window, service route timing, or next available path.
Ask About Scheduling
Do you handle the process or do I need to coordinate multiple contractors? The goal is a cleaner process with less confusion and fewer gaps.
We help guide the process and coordinate the key pieces that directly affect the project. Depending on backyard scope, other trades can be involved, but the objective is to keep communication clearer, assumptions tighter, and the overall path easier to manage.

Pool Types and Design

Fiberglass, vinyl liner, and gunite pools, plus the design choices that affect the build, the budget, and how the backyard works long term.

What pool types do you offer? Three main inground paths with different strengths depending on your priorities.
We offer three primary inground pool categories:
  • Fiberglass: factory-built shell, smooth finish, and efficient installation path.
  • Vinyl liner: flexible shapes, comfortable surface, and strong design value.
  • Gunite: the most customizable option for shape, depth, finish, benches, ledges, and feature integration.
Fiberglass Vinyl Liner Gunite
How do I know which pool type is right for me? The right answer usually comes from goals, site conditions, and ownership priorities.
The best fit depends on your priorities: installation style, finish feel, customization, site access, long-term ownership preferences, and how the whole backyard is supposed to function. Comparing only broad online pricing often misses the bigger picture.
What size pool should I get? Pool size should work with the entire yard, not just the water shape alone.
The right size depends on swimming area, deck space, traffic flow, seating, equipment placement, and how the pool fits with the rest of the property. The best layout is usually the one that makes the whole yard work better, not just the pool bigger.
Get a Size Recommendation
Can you build on a sloped yard or a site with tight access? Often yes, but site conditions can affect design and budget.
Often yes. Slope, drainage, access width, setback limits, and utility conditions can all affect the project, but they do not automatically rule it out. Reviewing the site early helps keep assumptions tighter and planning more realistic.
Ask About My Site
Should I choose saltwater or traditional chlorine? Both can work well when the system is designed and maintained correctly.
Salt systems are popular for consistency and water feel, while traditional chlorine systems can also be simple and reliable. The better choice depends on your equipment preferences, ownership habits, and comfort with maintenance.
Can I add tanning ledges, benches, or custom steps? Yes, depending on pool type and the direction of the design.
Yes. These details often have a big impact on comfort, usability, entertaining, and how the pool supports family use or relaxing. The best setup depends on pool type and how the backyard is supposed to function day to day.

Build Process and Timeline

How projects typically move from planning and scope clarity through permits, scheduling, construction, startup, and support after install.

How long does it take to build a pool? The real timeline depends on type, permitting, weather, access, and scope.
Timelines vary by pool type, permits, weather, yard access, utilities, decking scope, and feature package. The clearest estimate comes after site details and assumptions are better defined.
Get a Timeline Estimate View Process
Do I need a permit? Many projects do require permits and inspections depending on location and scope.
Permit requirements vary by municipality, property conditions, and project type. Once the address and scope are known, we can help outline the likely approval path and what to expect during prep.
What utilities are typically involved in a pool project? Electrical, heating, drainage, and equipment placement all matter early.
Most projects involve electrical planning for pumps, controls, and lighting. Some also require gas or additional electrical for heating. Drainage, water fill access, and equipment placement are important to plan early so the finished layout works better long term.
How should I prepare my yard before construction starts? Preparation helps reduce delays, rework, and confusion during the build.
Preparation often includes confirming access points, identifying irrigation or invisible fence lines, planning pet and child safety, and moving personal items from active work areas. Project-specific guidance is usually given before work begins so expectations stay cleaner.

Pricing and Planning

What drives cost, why online pricing often misses the real story, and how to build a more useful range around your actual property and goals.

What factors impact pool pricing the most? The total project cost is driven by more than just the pool itself.
Pricing is usually driven by pool type, size, site access, excavation complexity, utilities, decking scope, drainage, feature package, lighting, heating, automation, cover systems, and any broader backyard work connected to the project.
Why can online pricing be inaccurate? Generic numbers rarely include the conditions that actually shape the real cost.
Online pricing usually does not account for access, grading, drainage, utilities, municipality requirements, or your actual feature package. A short planning conversation usually gets you closer to a realistic range much faster.
Can you help me prioritize upgrades to stay within budget? Yes. The goal is clearer priorities and fewer expensive surprises later.
Yes. We can help separate must-haves from nice-to-haves and build a phased approach around long-term value, reliable equipment, comfort, usability, and the features that matter most to your family.
Help Me Prioritize
What is typically included versus considered an upgrade? Base scope and expanded scope should be made clear before the project moves forward.
Base scope generally includes the core pool structure and essential operating equipment. Expanded decking, automatic covers, water features, advanced automation, upgraded finishes, lighting, and broader backyard enhancements are often handled as upgrades depending on the project.

Features and Upgrades

Popular add-ons that improve safety, comfort, appearance, convenience, and overall ease of ownership.

Are automatic covers worth it? Often yes, especially for safety, cleanliness, and heat retention.
Automatic covers are popular because they can improve safety, reduce debris, help retain heat, and lower evaporation. They are often one of the most practical upgrades for long-term ownership, but they need to be planned correctly with the pool and decking layout.
Should I add a heater? A heater can extend comfort and make the season more usable.
A heater can extend your season and improve comfort. The best setup depends on how often you use the pool, the energy source available, and whether the system will be paired with a cover for better heat retention.
Do you install pool automation?
Yes. Automation can manage pump schedules, lighting, heating, and other system functions. For many homeowners, it becomes one of the most valuable convenience upgrades on the entire project.
Can you add lighting, water features, and game features? Yes, and the best combination depends on how you want the space to feel and function.
Yes. Popular upgrades include LED lighting, bubblers, deck jets, waterfalls, volleyball systems, and basketball kits. The best package depends on day-to-day use, entertaining goals, and how you want the backyard to perform at night.

Ownership and Care

Simple guidance for water care, equipment protection, and solving small issues before they turn into bigger ones.

How often should I test my pool water? Testing needs can change with weather, use, and the type of sanitation system.
Testing frequency depends on weather, swimmer load, sanitizer type, and equipment performance. Many owners test regularly during swim season to stay ahead of algae, cloudiness, and chemistry swings.
What causes algae and how do I prevent it? It is usually tied to sanitizer, circulation, filtration, or balance issues.
Algae is usually tied to low sanitizer, weak circulation, filtration issues, or imbalance. Consistent testing, proper run times, brushing, and filter maintenance go a long way toward preventing outbreaks.
What should I do if my pool is cloudy? Start with filtration and water balance, then use service or water testing support if needed.
Cloudy water usually involves filtration, circulation, or water balance. Start by checking the filter and testing the water. If it continues, bring in a sample for water testing or request help so the issue can be narrowed down more quickly.
Get Help With Cloudy Water Water Testing
Do you offer weekly maintenance or service plans? Yes, depending on location, season, and route availability.
Yes. If you want a more hands-off ownership experience, ask about maintenance and service options. Availability can vary based on location, season, and route coverage.
Explore Pool Service

Service and Repairs

Troubleshooting, equipment repairs, leak help, liner questions, renovation support, and getting routed to the right service path.

What pool services do you offer? Openings, closings, repairs, troubleshooting, equipment work, and more.
We help with openings, closings, troubleshooting, repairs, equipment upgrades, and renovation-related needs. If you are not sure what category your issue falls into, describe the symptoms and we can help point it in the right direction.
Request Pool Service Renovation and Repair
Do you replace liners or repair vinyl liner pools? Yes, and photos plus basic details usually help move things faster.
Yes. Liner replacement timing depends on age, fit, pattern, condition, and any related pool concerns. Sharing photos and basic pool details can help us recommend the best next step.
Do you repair automatic covers? Yes. Symptoms, photos, and model information help route the issue faster.
Yes. Cover repairs can involve tracks, ropes, motors, electrical components, or lid systems. Photos, symptoms, and basic model information help route service faster.
Do you help with leaks? Yes. Water loss patterns and visible clues help determine the next step.
If you suspect a leak, share how quickly the water is dropping, whether the level changes with the system on or off, and any visible areas of concern. We can advise the next step and help determine whether diagnostics are needed.

Openings and Closings

Seasonal planning matters in Indiana. Booking early helps protect your equipment and makes scheduling easier during the busy season.

When should I open my pool? Many homeowners open in spring based on weather and how early they want to use the yard.
Many homeowners open in spring based on weather and when they want the backyard ready to use. Seasonal schedules can fill quickly, so earlier planning usually gives you better date flexibility.
Pool Opening
When should I close my pool? Closing on time helps protect plumbing and equipment from freeze risk.
Closing at the right time helps protect plumbing and equipment from freeze risk. If you want a specific timing window, it helps to book early during the busy part of the season.
Pool Closing
Do I need to be home for opening or closing? Often no, as long as access is safe and clear.
Often no, as long as we have safe access to the gate and equipment area. If indoor access or special approvals are needed, we will coordinate that with you in advance.
Can you open a green pool? Yes, but it often requires more than a standard opening visit.
Yes. Green water often requires more than a basic opening and may need a cleanup plan built around filtration, circulation, chemistry, and equipment condition. The sooner it is addressed, the easier it usually is to recover.

Hot Tubs and Swim Spas

Buying guidance, setup considerations, ownership expectations, and support after the sale.

What should I consider before buying a hot tub? Comfort, therapy goals, efficiency, electrical, and access all matter.
Most buyers compare seating comfort, therapy goals, efficiency, operating cost expectations, electrical requirements, and delivery access. A showroom visit can help narrow the right fit faster.
Browse Hot Tubs Ask a Question
What is the difference between a hot tub and a swim spa? One is more therapy and relaxation focused, the other adds exercise and current-based use.
Hot tubs are typically built for hydrotherapy, relaxation, and recovery. Swim spas are designed for current-based exercise and more active use, often while still offering seating and relaxation benefits.
What electrical is required for a hot tub? Requirements vary by model and should be confirmed during selection.
Electrical requirements vary by model and configuration. We confirm those details during selection so installation and delivery planning are smoother and more accurate.
How often should I drain and refill a hot tub? Usage, chemistry routine, and water condition all affect the answer.
That depends on usage, sanitizer routine, and how easy the water is to keep balanced. If the spa becomes harder to manage or clarity declines, a drain and refill can often be the fastest reset.
Do you service hot tubs after purchase? Yes. Support after the sale is an important part of ownership.
Yes. Service support after the sale is a major part of ownership, and our team can help with diagnosis, repairs, and general spa support.
Request Hot Tub Service

Retail and Water Testing

Chemicals, parts, accessories, water care support, and in store guidance for both pool and spa ownership.

Do you sell pool and spa chemicals, parts, and accessories? Yes. Bring details if you have them so matching goes faster.
Yes. Bring photos, part numbers, or model information if you have them and we can help narrow the right product or replacement option.
Visit the Store
What should I bring for water testing? A clean sample plus a little context helps improve recommendations.
Bring a clean water sample in a small container. If possible, it also helps to know your approximate pool or spa volume and any recent chemical additions so recommendations stay more accurate.
Can you help me understand my water chemistry results? Yes. The goal is clearer action, not just handing you products.
Yes. We can explain what is out of range, why it matters, and what to adjust next so you are not just guessing which products to add.

Warranty and Support

How to get help faster, what to send in, and how to make ownership support easier to route.

If I have an issue, what information should I provide? The more complete the information, the easier it is to route correctly.
Include your address, phone number, pool or spa type, brand or model if known, symptoms, and any relevant photos or short videos. Equipment labels, leak locations, and error codes can also help speed up routing.
Do you provide owner orientation after installation? Yes. Startup and early routines matter for long-term ownership.
Yes. We walk through startup, basic care, and the routines that help keep water clearer and equipment better protected over the long term.
Do you service pools and spas you did not install or sell? Often yes, depending on the product, the issue, and the service fit.
Often yes, depending on the brand, access conditions, product type, and service scope. Send your details and we can confirm whether it is a fit for our team.

Financing and Payments

General planning guidance, payment questions, and how to get pointed toward the right financing path for your project.

Do you offer financing for pools or hot tubs? Financing paths can vary by product type and current program timing.
Financing availability can vary by product and program timing. Contact our team and we can share the current next step and point you toward the right financing information.
Financing Info Ask About Financing
How do I get a more accurate project range? A more useful range comes from actual site details, not broad online assumptions.
A useful range depends on pool type, size, site conditions, decking, utility needs, and your feature package. Sharing your goals and site details usually helps narrow the range much faster than relying on broad internet estimates.

Ready to get clear next steps and a cleaner plan?

Whether you are planning a new pool, shopping for a hot tub, solving a service issue, or looking for in store support, our team can help route you to the right next action.

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Frequently Asked Questions

Whether you already have a hot tub or you’re considering purchasing one, you may have questions. This list of frequently asked questions about hot tubs is meant to assist you with clear and simple solutions. If the answer to your question is not below, please feel free to get in touch with our store. Our team of hot tub experts would be more than happy to assist you.

GENERAL HOT TUB FAQs
SHOULD I BUY A HOT TUB?

Making the decision to buy a hot tub is a big one. It’s not something you do every day, after all. Your lifestyle can have a significant impact on the decision to purchase a hot tub. Before making the decision, ask yourself these following questions:

 

  1. Where in my backyard will I install a hot tub?
  2. Will the hot tub be for my entire family, or just for me?
  3. Will I benefit from fewer aches and pains, better sleep and reduced stress?
  4. Will I enjoy the convenience of access to hydromassage in the comfort of my own home?
  5. Will my family benefit from the additional family time in the spa?

 

If you said yes to one or more of the questions above, a hot tub might be right for you! Speak with one of our team members to learn more about the prices, sizes and brands available to you.

WHAT SIZE HOT TUB SHOULD I BUY?

The size of your hot tub should reflect your intended use for it. Will it cater to the needs of the entire family? Is it meant just for you and your significant other? Or do you enjoy hosting elaborate backyard parties? Your lifestyle and layout of your backyard can help you determine if you would like to invest in a smaller or larger hot tub.

Most hot tub brands have models available in the following sizes and capacities: 2-3 seats, 4-5 seats, 5-6 seats, 6 or more seats. For a better idea of how big or small our hot tubs are, visit our showroom in person today.

WHAT IS HYDROTHERAPY?

Hydrotherapy is a therapeutic technique that harnesses the healing properties of water. The combination of heat, buoyancy and massage helps to relax muscles, ease sore joints, improve circulation, and reduce muscle tension. Used by healthcare professionals all around the world, hydrotherapy can help to improve sleep patterns, reduce stress, ease aches and pains, aid in post-injury recovery, and soothe sore joints, among many other health benefits.

Hot tub Maintenance FAQs
HOW OFTEN SHOULD I CLEAN MY HOT TUB?

How often and in what manner you clean your hot tub will depend on two factors: how often the spa is used and the manufacturer.

  • Test your hot tub water with test strips once or twice a week.
  • Treat your hot tub water accordingly based on the readings from the test strips.
  • Clean the filter every two weeks with water from the hose.
  • Drain, clean and fill the hot tub once every three to four months.

For more information about the water management system and cleaning process for your hot tub, get in touch with us today.

HOW OFTEN SHOULD I CLEAN MY FILTER?

A clean and functioning filter is key to an operational filtration system, as it catches and removes dirt and debris, keeping the water clean and free of impurities. We recommend rinsing the filter every two weeks with fresh water from the hose or kitchen sink. You can also use this time to spray it down with a filter cleaner and then continue to rinse. Filter cleaning nozzles are available that can be attached to the end of a hose, which can help water to better reach the nooks and crannies of your filter. Soak your filter overnight in a bucket filled with water and a small amount of filter cleaner every two months to remove deep-down debris. We recommend replacing your hot tub filter annually to ensure a fully-functional filtration system.

HOW OFTEN SHOULD I DRAIN MY HOT TUB?

How often you change your hot tub water can depend greatly on how often the spa is used, the quality of water used to fill it and how well the water is maintained. As a general rule of thumb, we recommend draining, cleaning and refilling the hot tub every three to four months for an optimal operation.

SWIMMING POOL FAQs
SHOULD I BUY A SWIMMING POOL?

Are you thinking about buying a swimming pool? An in-ground swimming pools can prove to be a great addition to just about any lifestyle and backyard. So long as your backyard has the space to accommodate a swimming pool you should have no worry about the installation process.

Benefits of Swimming Pools

  • Improved home value
  • Spend more time with family
  • Low-impact and comfortable exercise
  • Create a place for entertainment
  • Relax and reduce stress
  • Improve your health
  • Create a beautiful backyard living space

If you and your family can benefit from any of the above, a swimming pool may be right for you. To get started, speak with our team of swimming pool experts today.

SHOULD I INSTALL MY POOL ABOVE OR BELOW GROUND?

Several factors can influence the kind of swimming pool installation that you create.

 

  • Time and money: in-ground installations tend to take a little longer to complete and can pose additional costs, although the result is truly worth the wait.
  • Backyard layout: above-ground swimming pools are often built into an existing raised deck or require a ladder, while in-ground installations are often the centerpiece of a backyard paradise.
  • Your lifestyle: if moving is a possibility, an above-ground pool can come with you, while an in-ground pool is there to stay.

 

No installation is better than the other, it all depends on your lifestyle and personal preferences.

SHOULD I BUY A POOL OR A HOT TUB?

Choosing between a pool and hot tub can depend on your lifestyle, budget and personal preferences. If you’re looking for a new approach to recreation, exercise or entertainment and have a larger backyard, a swimming pool might be the obvious choice for you. On the other hand, if you’re looking to reduce stress, ease aches and pains, and find a new way to relax, a hot tub might be right up your alley.

 

If you can’t decide between the two, it sounds like you might benefit from both! Many hot tub and swimming pool combination installations offer a complete backyard experience, catering to both those who want to relax and get active! Not to mention that a hot tub spillover installation can really make you the envy of all your neighbors and loved ones.

Pool Maintenance FAQs
WHAT POOL SUPPLIES DO I NEED?

No pool is complete without the right supplies and accessories. Aim to always have the following on hand to improve your entire backyard experience!

 

ACCESSORIES

  • Goggles
  • Noodles and Inflatables
  • Life jackets and Puddle jumpers
  • Beach balls
  • Rings
  • Water guns
  • Snorkels and Flippers
  • Pool stairs or ladder

 

MAINTENANCE

  • Nets
  • Vacuums, hoses & telescoping poles
  • Algicides
  • Shocks
  • Sanitizers
  • Salt water system products
  • Skimmer nets
  • Pool brushes
  • Gloves and mitts

 

OUTDOOR LEISURE

  • Couches
  • Loungers and Foot rests
  • Throw Pillows
  • Table and Dining Chairs
  • Umbrellas
  • Outdoor carpets

 

For more information or to browse our wide selection of pool products for sale, get in touch with us today.

HOW OFTEN SHOULD I CLEAN MY POOL?

Pool maintenance is an ongoing process and should be completed on a daily, weekly and monthly basis.

 

DAILY

  • Use a net to remove surface debris to keep the water clear and free of buildup.
  • Clean the skimmers.

 

WEEKLY

  • Vacuum the bottom of the pool.
  • Test with strips and treat the water accordingly to ensure it is balanced
  • Clean the pool deck or patio area.

 

MONTHLY

  • Clean the pool tiles.
  • Clean the pool pumps completely and perform a backwash.
SHOULD I GET A POOL HEATER?

If you enjoy swimming once the sun goes down, it may be wise to invest in a swimming pool heater. Even if the temperature is warm outside, the water can still feel chilly in comparison. A swimming pool heater can help create a more comfortable and enjoyable swim, without the need to adjust your body to the cooler temperature. The only downfall is getting out of the warm water at the end of your swim!

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